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Preparing for the New Year with the Front Desk Lady
2013 has been full of changes for the Front Desk Lady. I have had the opportunity to travel to new places, join new organizations, meet and work with some extremely talented colleagues and clients,...
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Ignite Your Team’s Potential, It Starts with A FLAME!
http://www.youtube.com/watch?v=NA-JRj84yec It’s 2014! Are you ready to Ignite your team’s potential? I’ve got the FLAME to get you started! Click on the link above to watch January’s video blog....
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Be Different, Say Yes!
The telephone is ringing. Sally Sharp is at the front desk eager and ready to take the call. She picks up the phone, “Dr. Wonderful’s office this is Sally, how may I help you today?” Mr. Phone...
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Some Assembly Required
Some assembly required. These three words can spark fear in the minds of even the strongest among us. We want everything ready, and we want it ready right now. Time is precious, and the less time we...
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Are You Prepared?
Last week’s cold weather made a huge impact in South Mississippi. We had a slushy, wintry mix of sleet all day Tuesday that made for treacherous conditions in our area and for many areas in the deep...
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For the Love of Our Children
February is the month of Love! On February 14th, we celebrate Valentine’s Day with candy and flowers. We tell those who mean the most to us about our undying love and show appreciation that they are...
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Excellent, Outstanding, Phenomenal Customer Service
Excellent, outstanding, phenomenal customer service is the goal of every front office team member, right? What’s that? Sometimes your goal is just to survive the day?! Say it isn’t so! How can we...
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Adapt, Adjust & Move On!
This past week I went to Toledo, Ohio to speak at the Toledo Dental Society Spring Clinic. I had been informed that both of my classes were filled to capacity, exciting stuff. Arriving in Toledo...
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If It’s Worth Doing, It’s Worth Doing Right
I am not the world’s greatest at folding towels, and we won’t even mention my sheet folding abilities. This weekend I was catching up on the laundry and folding the mountain of towels that had built...
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No April Fooling for Lisa Marie’s Front Desk Lady’s 100th Post!
It’s finally April! The sun is shining a little bit brighter, the birds are singing, and the flowers are blooming! April is a time for new beginnings. As a part of that new beginning, I am thrilled to...
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